Solve: no-shows

No-show fees that charge themselves

Save a card when the client books, set your cancellation window, and the fee charges itself when someone misses. No invoice, no awkward text.

The short answer

To charge a no-show fee you need a card on file and a clear policy the client agreed to. Treyna saves the card at booking and charges your fee automatically when a client cancels late or doesn't show, based on the window you set (most coaches use 24 hours).

Is it OK?

Yes, it's fair, if it's written down

If a client saw the policy before booking and agreed, charging for a missed session is normal. You held the slot and turned others away. Written down, shown at booking, same for everyone: that's what makes it a policy instead of a fight. Most coaches charge 50% to 100% of the session price.

Copy it

A 24-hour cancellation policy you can copy

Use it as is or adjust. Put it on your booking page and your clients will see it before they confirm.

A 24-hour policy you can copy

Cancellation policy

Plans change, and that's fine. Here's how it works so we're on the same page.

Cancel or reschedule at least 24 hours before your session and there's no charge.
Cancel within 24 hours and you're charged 50% of the session.
No-show with no notice and you're charged the full session price.

Your card is saved when you book. We only charge it if one of the above happens.

Stricter

Full price for any cancellation inside 24 hours, full price for a no-show.

Softer

No charge outside 12 hours, 50% inside 12 hours, full price for a no-show.

Packs

A late cancellation or no-show deducts one session from the client's pack.

Pick one, keep it short, and apply it to everyone the same way.

The mechanic

How the fee charges itself

Telling people the policy is easy. Enforcing it is the part that wears coaches down.

01Card saved at bookingA client can't confirm a session without a card on file. Nothing is charged then. The card just sits there, ready.

02Your policy runs the clockYou set the window and the amounts once, in plain language, from the chat: “charge 50% inside 24 hours, full price for a no-show.” That becomes the rule on your booking page.

03The fee charges itselfWhen a client cancels late or doesn't show, the penalty is charged to their saved card per your policy. You don't decide each time and you don't send anything.

04You stay in controlA missed session is charged when you mark it a no-show, so a real emergency stays your call. Cancel that session for the client instead, and nothing is charged.

This is the difference between a reminder and a rule. Reminders ask people not to miss. A saved card plus an automatic penalty means the missed session costs what your policy says it costs, every time, without you chasing it.

Start freeNo monthly fee. You only pay when you get paid.

The payoff

What this does to your week

A no-show used to be two losses: the empty hour and the money. With the fee on autopilot, the math flips. People show up because the slot costs something to miss. The few who don't, pay what they agreed to.

Join now and you keep about $96 of every $100 paid by card, for as long as you stay on your plan. That's after Stripe's processing fee and Treyna's 1% early rate (the standard rate is 3%). Cash, Venmo and Zelle payments are free to track.

FAQ

Fair questions

How do I charge a no-show fee for sessions?−

Save the client's card when they book and set a cancellation policy. With Treyna, the card is required to confirm a session, and the fee is charged automatically per your policy when someone cancels late or doesn't show.

Is it legal to charge a client for a missed session?+

If the client agreed to a clear policy before booking, charging for a missed session is standard practice. Treyna shows your policy at booking and keeps the rule the same for everyone, which is what makes it fair and enforceable.

How much should a no-show fee be?+

Most coaches charge 50% to 100% of the session price for a no-show and a smaller amount for a late cancellation. Pick what feels right for your time and apply it to everyone the same way.

What if a client has a real emergency?+

Then you make the exception. A missed session is only charged when you mark it a no-show, and a session you cancel yourself is never charged. The policy handles everyone else.

Does the client know they'll be charged?+

Yes. They see your cancellation policy and that their card is saved before they confirm the booking. There are no surprise charges.

Stop eating the cost of no-shows

Set your policy once, save a card at booking, and let the fee charge itself.

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