Save a card when the client books, set your cancellation window, and the fee charges itself when someone misses. No invoice, no awkward text.
To charge a no-show fee you need a card on file and a clear policy the client agreed to. Treyna saves the card at booking and charges your fee automatically when a client cancels late or doesn't show, based on the window you set (most coaches use 24 hours).
If a client saw the policy before booking and agreed, charging for a missed lesson is normal. You held the court and turned others away. Written down, shown at booking, same for everyone: that's what makes it a policy instead of a fight. Most coaches charge 50% to 100% of the lesson price.
Use it as is or adjust. Put it on your booking page and your clients will see it before they confirm.
Plans change, and that's fine. Here's how it works so we're on the same page.
Your card is saved when you book. We only charge it if one of the above happens.
Full price for any cancellation inside 24 hours, full price for a no-show.
No charge outside 12 hours, 50% inside 12 hours, full price for a no-show.
A late cancellation or no-show deducts one lesson from the client's pack.
Pick one, keep it short, and apply it to everyone the same way.
Telling people the policy is easy. Enforcing it is the part that wears coaches down.
This is the difference between a reminder and a rule. Reminders ask people not to miss. A saved card plus an automatic penalty means the missed lesson costs what your policy says it costs, every time, without you chasing it.
A no-show used to be two losses: the empty court and the money. With the fee on autopilot, the math flips. People show up because the slot costs something to miss. The few who don't, pay what they agreed to.
1% platform fee, plus standard Stripe processing on charges.
Save the client's card when they book and set a cancellation policy. With Treyna, the card is required to confirm a lesson, and the fee is charged automatically per your policy when someone cancels late or doesn't show.
If the client agreed to a clear policy before booking, charging for a missed lesson is standard practice. Treyna shows your policy at booking and keeps the rule the same for everyone, which is what makes it fair and enforceable.
Most coaches charge 50% to 100% of the lesson price for a no-show and a smaller amount for a late cancellation. Pick what feels right for your court time and apply it to everyone the same way.
You can waive any fee. Tell the chat "waive this no-show fee" and it's done. The policy charges by default, and you make the exception when it's warranted.
Yes. They see your cancellation policy and that their card is saved before they confirm the booking. There are no surprise charges.
Set your policy once, save a card at booking, and let the fee charge itself.
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